Frequently Asked Questions

Frequently Asked Questions - Pull Encrypted Email

What Internet browsers are recommended?  

Most Internet browsers will work, including Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® Safari™.

What mobile devices can be used?

Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.

How long do I have to read my message?

Messages you receive expire between 7 and 365 days from when you are sent the message.

Where can I get more information?

For more information on any of the products described, visit the ZixCorp website at www.zixcorp.com/products

For additional help reading your message, access the online help within the Secure Message Center.

Frequently Asked Questions - Push Encrypted Email

What Internet browsers are recommended to use with the product?                                     

Most Internet browsers function properly, including Microsoft® Internet Explorer® and Mozilla® Firefox®.

How long do I have to read my message?                                  

Messages sent to you do not expire. If you cannot find a message that was sent to you, you can request that the sender resend it to you.

Can I reply to the sender?                                                                               

Yes. After you view your email, you can select Reply or Reply All to send an encrypted email back to the sender.

Where can I get more information?

For more information on any of the products described, visit the ZixCorp website at www.zixcorp.com/products.