Frequently Asked Questions

What is Secure Messaging?                            

Secure Messaging is the process of:                           

  • Identifying outbound email messages that need to be encrypted by using policies defined by the company.
  • Encrypting the email messages.
  • Sending encrypted messages using ZixCorp's Best Method of Delivery™.

What Internet browsers are recommended?  

Most Internet browsers will work, including Microsoft® Internet Explorer®, Mozilla® Firefox®, Google Chrome® and Apple® Safari™.

What mobile devices can be used?

Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® and Android® devices.

How long does a customer have to read the message I sent to them?

Messages you send to a customer expire 30 days from when you send them the message.

Can a customer send an encrypted email back to me?

Yes. After a customer views their email, they can select Reply or Reply All to send an encrypted email back to you. Customers can also use the Compose page to initiate a secure email to you.

Where can I get more information?

For more information on any of the products described, visit the ZixCorp website at www.zixcorp.com/products.